We expose the most frequent doubts and queries that our clients ask us, in case you consider the same or you are in the same situation as other TomaTicket users Experiencies.
A: It is not necessary, if you do not want to print the tickets, the ideal is that those present in the format Passbook or PDF that we send you via email since it is necessary to scan the QR code of the tickets so you can validate.
A: When making a card payment we are in the bank's (POS) pages, and this is the that authorizes or rejects the charge, not TomaTicket. If you have verified that the card data are correct and the problem persists, contact the bank or with us and tell us the error code that is shown on the screen when the payment is rejected. So maybe we can contact the bank, lest it be a generalized failure in the POS.
A: The experiences do not admit changes or returns, in case of not being able to enjoy it.
A: As it is not your fault, we refund the full amount of the purchase. The return is made on the card that was used to make the payment, which usually takes between 2-3 days.
A: No problem. We ask some basic information from the buyer to be able to get in contact in case of any problem, but the tickets can be given or given to others people. In fact, giving an experience is something that is done very often.
A: As safe as possible. We do not market with your personal data and at the time of paying by card, secure POS terminals are used in consolidated banks. Also we do not keep the data of your card.
We have a policy of transparency and facilitate things to the user. That is why we have been granted the seal of Trust Online.
A: All tickets are valid within the term specified in it, in case it is After its validity date, it will be unused and will not be entitled to a refund.
A: You just have to subscribe to our newsletter at www.tomaticket.es. You will receive weekly an email with the most recommended events and experiences. It is an excellent way to keep abreast of the news and you can unsubscribe at any time.