Frequently asked questions (FAQ) - Experiences

We expose the most frequent doubts and queries that our clients ask us, in case you consider the same or you are in the same situation as other TomaTicket users Experiencies.


Q: Do I have to print the tickets to validate them ?, or can I show them on my mobile?

A: It is not necessary, if you do not want to print the tickets, the ideal is that those present in the format Passbook or PDF that we send you via email since it is necessary to scan the QR code of the tickets so you can validate.


Q: When I bought an experience, I came to enter the information on the card, but it did not let me the payment, it indicates an error to me, and I have verified that I entered the data well and that I have balance What happen?

A: When making a card payment we are in the bank's (POS) pages, and this is the that authorizes or rejects the charge, not TomaTicket. If you have verified that the card data are correct and the problem persists, contact the bank or with us and tell us the error code that is shown on the screen when the payment is rejected. So maybe we can contact the bank, lest it be a generalized failure in the POS.


Q: For some reason of force majeure I will not be able to carry out my experience. Is it possible to refund?

A: The experiences do not admit changes or returns, in case of not being able to enjoy it.


Q: What happens if the experience bidder closes?

A: As it is not your fault, we refund the full amount of the purchase. The return is made on the card that was used to make the payment, which usually takes between 2-3 days.


Q: When I buy the experience, I am asked for my information, but the experience is for others people. Is there a problem if those who go are not the buyer?

A: No problem. We ask some basic information from the buyer to be able to get in contact in case of any problem, but the tickets can be given or given to others people. In fact, giving an experience is something that is done very often.


Q: Is it safe to buy on Tomaticket.es?

A: As safe as possible. We do not market with your personal data and at the time of paying by card, secure POS terminals are used in consolidated banks. Also we do not keep the data of your card.

We have a policy of transparency and facilitate things to the user. That is why we have been granted the seal of Trust Online.


Q: What happens if the experience ticket expires?

A: All tickets are valid within the term specified in it, in case it is After its validity date, it will be unused and will not be entitled to a refund.


Q: How could I be informed of the news and better experiences?

A: You just have to subscribe to our newsletter at www.tomaticket.es. You will receive weekly an email with the most recommended events and experiences. It is an excellent way to keep abreast of the news and you can unsubscribe at any time.


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